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Avery Lane OrthopticsOrthoptist · Hawthorn East, Melbourne

FAQ

Common questions

Placeholder answers for this prototype. Update with your real fees, referral, and cancellation policies.

Do I need a referral?

Many patients attend with an optometrist or ophthalmologist referral. Self-referrals are welcome for private assessments — we’ll advise if a medical referral would be helpful. (Placeholder policy.)

What should I bring?

Bring current glasses or contact lenses, any recent reports, a list of medications, and Medicare/private health details if relevant. For children, bring a favourite quiet toy if helpful.

How long is an appointment?

Initial visits are typically around 45–60 minutes. Reviews are shorter. Exact times depend on the assessment type you book.

Is this practice suitable for children?

Yes. Children’s vision and binocular development are a core focus. Appointments are paced calmly with clear explanations for parents and carers.

What is your cancellation policy?

Please give at least 24 hours’ notice if you need to change or cancel. Late cancellations may attract a fee (placeholder). Contact us as soon as possible so we can offer the time to another patient.

Do you bulk bill?

This prototype does not include Medicare claiming. In a live practice, fees and rebate eligibility would be confirmed at booking. (Placeholder — no payments configured.)

How is my privacy handled?

Clinical information is treated confidentially in line with Australian privacy expectations. This website demo does not store medical records. Contact form messages in production would be handled via a secure inbox only.

Privacy & cancellation notes

  • This website demo does not store medical records or process Medicare claims.
  • Please provide at least 24 hours’ notice for cancellations so the time can be offered to another patient.
  • For urgent sudden vision loss, double vision with neurological symptoms, or eye injury, seek emergency care — do not wait for a routine booking.
Still have a question? Contact us